Complete IT Service Portfolio
From cybersecurity to cloud infrastructure, we provide end-to-end managed IT solutions tailored to your business needs.
Cybersecurity
Zero-trust architecture, 24/7 threat monitoring, vulnerability scanning, and incident response.
- Wazuh SIEM
- OpenVAS Scanning
- Firewall Management
- Security Awareness
Cloud Services
Scalable cloud infrastructure design, migration, and ongoing management.
- Cloud Migration
- Infrastructure Design
- Cost Optimization
- Hybrid Cloud
Network Management
Enterprise networking solutions with OPNsense firewall and Nginx Proxy management.
- Network Design
- VPN Solutions
- SD-WAN
- Performance Tuning
24/7 Monitoring
Proactive infrastructure monitoring with real-time alerting and automated response.
- Uptime Kuma
- Action1
- Grafana Dashboards
- SMS/Email Alerts
Help Desk
Expert technical support with AI-assisted ticket routing and resolution.
- Ticket Management
- Remote Support
- AI-Assisted
- Multi-Channel
IT Compliance
Regulatory compliance frameworks including HIPAA, SOC 2, PCI-DSS, and ISO 27001.
- Compliance Audits
- Policy Creation
- Risk Assessment
- Reporting
Why Kool Tech Solutions
We combine enterprise-grade technology with personalized service to deliver IT outcomes that directly impact your bottom line.
AI-Powered Operations
Our advanced voice and chat AI assistants handle customer inquiries, scheduling, and service routing 24/7.
Zero-Trust Security
We implement layered, zero-trust security architectures using enterprise-grade tools across your entire environment.
Real Humans Behind AI
AI handles the routine. When complexity demands it, our certified engineers step in — in under one hour.
Full Transparency
Live dashboards, monthly reports, and real-time alerting keep you informed about your IT environment at all times.
Caribbean & Global Reach
Serving businesses in DR, USA, Canada, and the Caribbean with local knowledge and international standards.
15+ Tool Integrations
From Action1 to Wazuh to Grafana — we integrate best-of-breed MSP tools into a unified platform.
Calculate Your IT Savings
Compare the cost of your custom outsourced Kooltech plan against hiring and training a full-time, in-house IT team.
1. Users / Devices
25 Employees2. Select Required Modules
Estimated Savings Summary
Transparent Pricing. No Surprises.
Choose a bundled combo package for comprehensive coverage, or build your own stack with our individual service offerings.
Essential support for freelancers and micro-businesses
- Up to 5 endpoints/devices
- Remote helpdesk (email & chat)
- Standard antivirus protection
- Automated OS patching
- Monthly health status reports
- Best-effort SLA response
Proactive IT management for small teams
- Up to 10 endpoints/devices
- Business hours support (8AM-6PM)
- Remote support & troubleshooting
- Next-gen antivirus (NGAV)
- OS & third-party software patching
- Weekly health reports
Full-service IT management for growing businesses
- Up to 30 endpoints/devices
- 24/7 critical network monitoring
- Priority support (phone, email & chat)
- Advanced EDR security agent
- Weekly backup status audits
- Quarterly IT reviews & strategy
- Standard SLA response time
- Password vault management
High-compliance IT with active threat response
- Up to 75 endpoints/devices
- 24/7 SOC agent monitoring
- Full Managed EDR & threat isolation
- Compliance alignment audits (HIPAA/SOC2)
- Daily operations dashboards
- Unlimited remote support tickets
- Dedicated IT advisor
- Email protection & anti-phishing
Elite enterprise-grade security & AI operations
- Up to 150 endpoints/devices
- 24/7 active human + AI SOC response
- Full cybersecurity & network stack
- Dominican Republic & global compliance
- Autonomous AI receptionist (Kira)
- On-site dispatch where available
- Dedicated compliance manager
- AI Helpdesk agent integration
- Uptime SLA guarantees
- Strategic IT roadmap & budgeting
Need a custom or enterprise plan?
Contact Enterprise Sales* All plans billed monthly. Annual plans available with 15% discount. Custom enterprise pricing available.
What Our Clients Say
Real metrics and unfiltered feedback from businesses that rely on our proactive IT management.
“Kooltech migrated our entire clinical registry to a secure, HIPAA-compliant private cloud. Since then, we've had zero downtime, and our vulnerability scans have been completely clean. Their team handles compliance headaches so we can focus on patient care.”